Frequently Asked Questions

What Shipping Methods Are Available?

We use Fastway for all our shipping fulfillment.  Our shipping costs are calculated based on your location and secondly on the weight and dimensions of the item/s you are purchasing.  If the system cannot find your location it will revert to a standard shipping fee of R200 as a fallback.  We suggest that you please contact us in the event this happens so that we can make 100% sure that you are charged correctly on the “shipping calculator”.

How Long Will it Take To Get My Package?

Since little to no stock are held on our premises, please allow 2 – 5 business days for your order to be delivered.  Should a item accidentally be out of stock or delayed we will communicate this through to you directly.  Custom built PC’s could take longer as we take care and pride build your PC to perfection.

How Do I Track My Order?

All order can be tracked by using the tracking number received via email.  Please visit http://www.fastway.co.za/our-services/track-your-parcel and input your tracking number there. (PS: We are working on tracking integration)

Fastway will SMS you will the moment your order is picked up till the moment it is delivered to your door.

How do I contact you guys?

There is multiple ways to reach us.  For the fastest and most convenient way to reach us we recommend giving us a call.  Should we be unavailble please send us an email to support@foxytech.co.za.  We are on Facebook / Twitter / Instagram / Discord as well.

Do I Need an Account to Place an Order?

Not at all, we do support quick checkout.  We do however recommend that you register so that you can receive product updates, discounts, flash deals.  Don’t worry, we don’t distribute your information to 3rd parties and your details are held for a limited time period.

What payments methods do you accept?

Currently we support Manual EFT or Ozow Instant EFT that supports all the major South African Banks.  With Ozow your order is instantly processed, no need for pesky manual EFT and proof of payment emails.

When making a payment via Ozow, please note that normal clearance periods apply when making a payment to our FNB account.  Please allow 24 to 48 hours if you are banking with another bank other than FNB.

For more information on Ozow visit https://ozow.com/